Shipping policy

Last Updated: July 16, 2026

Welcome to PuzzleNest.store.

At PuzzleNest.store, we believe that every educational puzzle and learning toy should arrive safely, efficiently, and ready to inspire creativity. Whether you are purchasing a wooden puzzle, Montessori learning toy, shape sorter, brain teaser, tangram, stacking game, or family puzzle, our goal is to provide a smooth shipping experience from the moment your order is placed until it reaches your doorstep.

This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through PuzzleNest.store. By placing an order on our website, you agree to the shipping practices described below.

1. Our Shipping Commitment

PuzzleNest.store proudly offers:

Free Worldwide Shipping

We are committed to making educational play accessible to families around the world without requiring customers to pay standard shipping fees.

Every order is carefully prepared and packaged to help ensure products arrive safely and in excellent condition.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

Available destinations generally include:

  • Canada
  • United States
  • United Kingdom
  • Australia
  • New Zealand
  • Most European countries
  • Many Asian countries
  • Selected countries in South America
  • Selected countries in the Middle East
  • Other eligible international destinations

Some remote regions, military addresses, islands, restricted locations, or countries affected by transportation limitations may experience reduced shipping availability.

If we cannot deliver to your location, we will notify you as soon as possible and issue a full refund if payment has already been received.

3. Free Worldwide Shipping

All qualifying orders receive:

Free Standard Shipping

There is no minimum purchase requirement unless otherwise stated during promotional events.

Shipping charges are automatically calculated during checkout. If your order qualifies, the shipping fee will appear as Free before payment is completed.

Certain oversized products or special promotional items may have different shipping conditions if clearly disclosed on the product page.

4. Order Processing Time

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing generally includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Product inspection
  • Protective packaging
  • Shipping label creation
  • Carrier handover

Most orders are processed within:

1–3 Business Days

Orders placed during weekends or public holidays will begin processing on the next business day.

During peak shopping periods, holiday promotions, or exceptionally high order volumes, processing may require additional time.

5. Estimated Delivery Time

Our normal estimated delivery time is:

7–10 Business Days

This estimate begins after your order has been shipped rather than when it is placed.

Delivery times are estimates only and are not guaranteed.

Actual delivery may vary depending on:

  • Destination country
  • Customs clearance
  • Local carrier operations
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Regional logistics

Although many orders arrive earlier than expected, occasional delays beyond our control may occur.

6. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email.

The email may include:

  • Order number
  • Shipping confirmation
  • Tracking number (when available)
  • Carrier information
  • Shipment status
  • Estimated delivery updates

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

7. Tracking Your Order

Most shipments include tracking.

You may monitor your shipment using the tracking information provided in your shipping confirmation email.

Tracking updates are supplied by shipping carriers and may occasionally experience delays.

If your tracking information has not updated for several days, please contact our customer support team and we will gladly assist you.

8. Multiple Shipments

Some orders containing multiple products may be shipped separately.

This may happen because:

  • Products are stored in different fulfillment facilities.
  • Inventory availability differs.
  • Packaging requirements vary.
  • Certain items require separate handling.

If your order arrives in multiple shipments, there is no need for concern.

You will not be charged additional shipping fees for split shipments.

9. Shipping Carriers

To provide reliable worldwide delivery, PuzzleNest.store works with reputable shipping partners.

Depending on your location, shipments may be handled by:

  • National postal services
  • International logistics companies
  • Regional delivery partners
  • Express courier services

The carrier selected for your shipment depends on destination, package size, shipping efficiency, and current logistics availability.

10. Customs, Duties, and Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Local taxes
  • Brokerage fees
  • Government processing charges

These charges are determined by your local customs authority and are generally outside the control of PuzzleNest.store.

Customers are responsible for any customs fees, import duties, or taxes required by their local jurisdiction unless otherwise stated by applicable law.

Customs procedures may also increase delivery time.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number
  • Email address

PuzzleNest.store cannot guarantee successful delivery when incorrect shipping information has been provided.

Additional shipping fees may apply if a package must be resent due to incorrect customer information.

12. Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Address changes may be possible before the package enters fulfillment.

Once an order has been shipped, we are generally unable to modify the delivery address.

13. Order Changes

Customers wishing to modify an order should contact us as soon as possible.

Changes may include:

  • Product selection
  • Quantity
  • Shipping address
  • Contact information

We cannot guarantee modifications once processing has begun.

14. Order Cancellation

Orders may be canceled before shipment.

If the order has already entered processing or has been dispatched, cancellation may no longer be possible.

Customers may instead follow our Return & Refund Policy after delivery.

15. Delayed Deliveries

Although we strive to meet estimated delivery times, delays may occasionally occur.

Common causes include:

  • Severe weather
  • Customs inspections
  • Airline delays
  • Transportation disruptions
  • Peak holiday seasons
  • Natural disasters
  • Labor shortages
  • Carrier network congestion

These situations are generally beyond our direct control.

We appreciate your patience whenever unexpected delays occur.

16. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

Depending on the investigation outcome, we may offer:

  • Replacement shipment
  • Refund
  • Store credit
  • Alternative resolution

Please allow sufficient time for carrier investigations before a final decision can be made.

17. Delivered but Not Received

If tracking indicates your package has been delivered but you cannot locate it:

Please:

  • Check around your property.
  • Ask family members.
  • Ask neighbors.
  • Contact your local carrier.
  • Check with your apartment office or reception desk.

If the package remains missing, contact our support team.

We will assist in reviewing the delivery information and available options.

18. Damaged During Shipping

Although products are packaged carefully, shipping damage may occasionally occur.

If your package arrives damaged:

Please contact us within seven days of delivery.

Include:

  • Order number
  • Photos of damaged packaging
  • Photos of the damaged product
  • Shipping label
  • Description of the issue

After review, we may provide:

  • Replacement
  • Refund
  • Replacement parts
  • Alternative solution

19. Missing Items

If your shipment appears incomplete:

Please first verify whether your order was divided into multiple shipments.

If an item is still missing:

Contact us with:

  • Order number
  • Product name
  • Photos of received items
  • Photos of packaging

We will investigate promptly and provide an appropriate resolution.

20. Refused Shipments

If a shipment is refused by the recipient, additional shipping or return costs may be incurred.

Refund eligibility depends upon:

  • Carrier charges
  • Return condition
  • Reason for refusal

Customers are encouraged to contact us before refusing delivery.

21. Returned Packages

Packages may be returned because of:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed shipment
  • Customs rejection
  • Recipient unavailable

If your package is returned to us, we will contact you to discuss available options.

Additional shipping charges may apply for reshipment when the return resulted from customer-provided information.

22. Packaging Standards

We carefully package every order to help protect products during transportation.

Packaging may include:

  • Protective wrapping
  • Bubble cushioning
  • Reinforced cartons
  • Protective inserts
  • Moisture-resistant materials when appropriate

Our packaging is designed to reduce the risk of damage while minimizing unnecessary waste whenever possible.

23. Shipping Restrictions

Certain products may be subject to shipping restrictions because of:

  • Local regulations
  • Carrier limitations
  • Country-specific import rules
  • Product size limitations

If restrictions prevent shipment, customers will be notified promptly.

24. Force Majeure

PuzzleNest.store shall not be responsible for shipping delays caused by events beyond our reasonable control, including:

  • Natural disasters
  • Earthquakes
  • Floods
  • Fires
  • Pandemics
  • Government actions
  • Customs restrictions
  • Political unrest
  • Transportation interruptions
  • Cybersecurity incidents
  • Carrier disruptions

We will continue fulfilling orders as soon as conditions reasonably permit.

25. Policy Updates

PuzzleNest.store may update this Shipping Policy periodically.

Updates may reflect:

  • Shipping improvements
  • Carrier changes
  • Legal requirements
  • Business operations
  • International logistics developments

The latest version will always be available on our website with the updated effective date.

26. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, or your order status, please contact our Customer Support Team.

PuzzleNest.store

1653 Rte de l'Aéroport

L'Ancienne-Lorette, QC G2G 1H1

Canada

Email: supprot@PuzzleNest.store

Phone: (416) 515-4829

Our team is committed to providing a reliable, transparent, and customer-focused shipping experience. Every package is prepared with care because we believe that every puzzle, learning game, and educational toy should arrive ready to inspire curiosity, creativity, and meaningful moments of learning for children and families around the world.