Terms of service

Last Updated: July 16, 2026

Welcome to PuzzleNest.store. We are delighted to provide educational puzzles, wooden learning toys, creative play sets, brain games, Montessori-inspired activities, and family-friendly products designed to encourage curiosity, creativity, and lifelong learning.

These Terms of Service ("Terms") govern your access to and use of the PuzzleNest.store website, products, services, content, and all related features. By visiting our website, browsing our collections, creating an account, or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About PuzzleNest.store

PuzzleNest.store is an online retail business specializing in educational toys, puzzles, learning games, and creative activities for children, families, educators, and puzzle enthusiasts.

Our goal is to provide products that encourage meaningful play, cognitive development, imagination, and quality family experiences.

Business Information

PuzzleNest.store

1653 Rte de l'Aéroport

L'Ancienne-Lorette, QC G2G 1H1

Canada

Email:
supprot@PuzzleNest.store

Phone:
(416) 515-4829

2. Acceptance of Terms

By using our website you confirm that:

You are legally capable of entering into a binding agreement.
You are at least the minimum legal age required in your jurisdiction, or you have permission from a parent or legal guardian.
You will use our website only for lawful purposes.
You agree to follow these Terms and all applicable laws.

If you access our website on behalf of a business or organization, you confirm that you have authority to bind that organization to these Terms.

3. Changes to These Terms

PuzzleNest.store may modify these Terms from time to time to reflect:

Changes in our business
Legal requirements
New services
Website improvements
Security updates
Customer protection measures

Updated Terms become effective immediately after publication on this website unless otherwise stated.

Your continued use of the website indicates acceptance of the revised Terms.

4. Website Availability

We strive to keep our website available at all times.

However, we do not guarantee uninterrupted availability.

The website may occasionally become unavailable due to:

Scheduled maintenance
Security upgrades
Server issues
Internet outages
Technical failures
Force majeure events

PuzzleNest.store shall not be liable for temporary interruptions beyond our reasonable control.

5. Product Information

We make every reasonable effort to accurately describe our products.

This includes:

Product names
Materials
Dimensions
Colors
Packaging
Features
Educational benefits
Compatibility
Safety recommendations

However, minor differences may occur due to:

Lighting
Photography
Screen calibration
Manufacturing improvements
Supplier updates
Handcrafted wooden materials
Natural wood grain variations

Images are intended for illustration purposes and may not always represent every detail exactly.

6. Educational Content

Many products offered by PuzzleNest.store are intended to encourage learning, creativity, concentration, and fine motor development.

Educational descriptions represent general developmental benefits and should not be interpreted as medical, psychological, therapeutic, or educational guarantees.

Every child develops differently.

Adult supervision is recommended whenever appropriate.

7. Age Recommendations

Age recommendations shown on product pages are provided by manufacturers or based on general safety guidance.

Parents and caregivers should determine whether a product is appropriate for the individual child.

Certain products may contain small parts and are not suitable for children under three years of age.

Always follow safety warnings included with each product.

8. Pricing

All prices displayed on PuzzleNest.store are shown in the applicable currency available at checkout.

Prices may change without prior notice.

Price adjustments may occur because of:

Supplier costs
Exchange rates
Promotions
Inventory changes
Seasonal campaigns

The price charged will be the price displayed at the time your order is successfully placed.

9. Orders

Submitting an order does not automatically create a binding sales agreement.

All orders remain subject to:

Inventory availability
Payment authorization
Fraud screening
Shipping verification
Compliance checks

PuzzleNest.store reserves the right to accept or decline any order for legitimate business reasons.

10. Order Confirmation

After placing an order you will receive an email confirming receipt of your purchase request.

This confirmation acknowledges that your order has been received.

It does not necessarily mean your order has been accepted or shipped.

A separate shipping confirmation will normally be sent once your package has been dispatched.

11. Payment

We accept secure payment methods supported through Shopify and our payment partners.

Payment may include:

Credit Cards
Debit Cards
PayPal
Apple Pay
Google Pay
Shop Pay
Other approved payment services

All payment information is securely processed by third-party payment providers.

PuzzleNest.store does not store complete payment card information.

12. Fraud Prevention

To protect our customers and business, we reserve the right to review transactions that appear unusual.

Verification may include:

Address confirmation
Identity verification
Payment review
Order confirmation

Orders suspected of fraud may be delayed, canceled, or refunded.

13. Shipping

PuzzleNest.store currently offers:

Free Worldwide Shipping

Estimated delivery:

7–10 Business Days

Shipping estimates are provided for convenience only.

Actual delivery times may vary because of:

Customs inspections
Weather
Carrier delays
Holidays
High shipping demand
Remote delivery areas

Shipping details are explained further in our Shipping Policy.

14. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Customers generally have:

30-Day Free Returns

Eligible refunds are processed after inspection of returned merchandise.

Please review our Return & Refund Policy before submitting a return request.

15. Product Availability

Our inventory changes regularly.

Although we work hard to keep stock information accurate, some products may become unavailable after an order has been placed.

If this occurs, we may:

Cancel the unavailable item
Offer an alternative
Provide a refund
Delay shipment with your approval

16. Promotional Offers

From time to time PuzzleNest.store may offer:

Discount codes
Seasonal promotions
Holiday campaigns
Free gifts
Bundle offers
Loyalty rewards

Promotions:

Have limited validity
Cannot usually be combined unless stated otherwise
May end without notice
May exclude certain products

PuzzleNest.store reserves the right to correct pricing or promotional errors.

17. Gift Cards

If gift cards become available, they:

Cannot be exchanged for cash except where required by law.
May have expiration rules depending on local regulations.
May only be redeemed according to their stated terms.

18. Customer Accounts

You may create an account for faster checkout and order management.

You are responsible for:

Keeping login credentials secure
Maintaining accurate account information
Restricting unauthorized access
Updating your contact details

You remain responsible for all activities conducted through your account.

19. Prohibited Uses

You agree not to:

Violate any law.
Commit fraud.
Upload harmful software.
Attempt unauthorized access.
Copy website content without permission.
Disrupt website functionality.
Reverse engineer our systems.
Use automated bots without authorization.
Misrepresent your identity.
Interfere with other customers' experience.

Violation of these Terms may result in suspension or termination of access.

20. Intellectual Property

Unless otherwise indicated, all website content including:

Logos
Graphics
Product descriptions
Layouts
Website design
Icons
Illustrations
Text
Branding
Images created by PuzzleNest.store

remain the intellectual property of PuzzleNest.store or respective licensors.

No material may be copied, reproduced, distributed, modified, or commercially exploited without written permission.

21. User Content

If you submit:

Reviews
Comments
Suggestions
Product photos
Testimonials

you grant PuzzleNest.store a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish that content for business purposes.

You confirm that your submissions:

Are accurate
Do not infringe intellectual property rights
Are not unlawful
Are not defamatory
Do not contain malicious software

We reserve the right to remove inappropriate content.

22. Third-Party Services

Our website may include links to third-party services including:

Payment providers
Shipping carriers
Social media platforms
Analytics providers
Embedded content

PuzzleNest.store is not responsible for third-party websites, policies, products, or services.

Your interactions with third parties are governed by their own terms.

23. Disclaimer

PuzzleNest.store provides products and website services on an "as available" and "as is" basis.

To the fullest extent permitted by law, we make no warranties regarding:

Continuous website availability
Error-free operation
Compatibility with every device
Uninterrupted service
Absolute accuracy of every description

Nothing in these Terms limits any non-excludable consumer rights.

24. Limitation of Liability

To the maximum extent permitted by law, PuzzleNest.store shall not be liable for:

Indirect damages
Consequential damages
Lost profits
Lost business opportunities
Data loss
Business interruption
Delay caused by third parties
Carrier delays
Customs delays
Events outside our reasonable control

Where liability cannot legally be excluded, it shall be limited to the amount paid for the affected order where permitted by applicable law.

25. Indemnification

You agree to indemnify and hold harmless PuzzleNest.store, its owners, employees, contractors, affiliates, suppliers, and service providers from claims arising from:

Your misuse of the website
Violation of these Terms
Violation of applicable laws
Infringement of third-party rights

26. Privacy

Your privacy is important to us.

Personal information is collected and processed in accordance with our Privacy Policy and applicable privacy laws.

Information may include:

Contact information
Shipping address
Billing details
Order history
Customer service communications

We implement reasonable safeguards to protect personal information.

27. Force Majeure

PuzzleNest.store shall not be responsible for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Floods
Fires
Pandemics
Labor disputes
Internet outages
Government actions
Customs restrictions
Transportation disruptions
Cybersecurity incidents

Performance will resume as soon as reasonably possible.

28. Governing Law

These Terms shall be interpreted according to the applicable laws governing our business operations, without regard to conflict of law principles.

Any dispute shall first be addressed through good-faith communication between both parties.

If resolution cannot be achieved informally, disputes may be handled by the courts or authorities with appropriate jurisdiction as permitted by applicable law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully effective.

Failure to enforce any provision shall not constitute a waiver of future enforcement.

30. Entire Agreement

These Terms, together with our:

Privacy Policy
Return & Refund Policy
Shipping Policy
Legal Notice
Contact Information

constitute the complete agreement between you and PuzzleNest.store regarding your use of the website and services.

31. Contact Information

If you have questions regarding these Terms of Service, please contact us.